Reservations
Book, update, and confirm tables while your hosts focus on the room.
Restaurant phone operations, handled
Every call covered. Your team stays on the floor.
Ethos BPO brings AI voice coverage and trained hospitality agents together to take care of reservations, orders, catering inquiries, and guest questions.
A more attentive guest experience starts with a covered call.
ReservationsPhone ordersCateringEventsGuest questions
More than answering
Good service can start before a guest walks in.
Missed calls can mean a lost reservation, an unfinished order, or a catering lead that never gets a response. Ethos helps make every conversation count.
Orders
Capture takeout requests accurately and route them through your workflow.
Catering & events
Give larger inquiries a clear path to the right person and a timely follow-up.
Guest questions
Answer everyday questions about menus, hours, location, and more.
The right support for every call
Technology for the routine. Hospitality for the rest.
Calls do not all need the same response. Ethos pairs AI voice handling with trained agents, so simple requests move quickly and higher-touch conversations get care.
AI voice coverage
Handle common questions and repeatable requests with a voice experience shaped around your restaurant.
Hospitality agents
Bring a human touch to complex orders, special requests, and conversations that need judgment.
Ongoing oversight
Ethos reviews how calls are handled and refines the experience as your menus and service evolve.
Built around the way restaurants run
A managed service, not another shift task.
From call flows to POS connections, Ethos works with your team to set up coverage, monitor the details, and keep the guest experience on track.
See how the service worksA straightforward start
Coverage that fits your operation.
Start with the calls you need help with. Build from there.
Learn your operation
We map your phone traffic, service priorities, menu, and existing systems.
Set up your coverage
Ethos configures the call flows and integrations around how your restaurant works.
Keep improving
Our team reviews performance and tunes the experience as your operation changes.
Make every call a better guest experience
Let’s talk about your phones.
Tell us how your restaurant handles calls today. We’ll help you explore a coverage plan that fits.